We're here to help

Have a question about your order, sizing, product care, or choosing the right essential for your pet?

Send us a message and we’ll get back to you as soon as possible.

You can also reach us directly at info@fluffandcare.com

Frequently asked questions

How long does shipping take?

Orders typically arrive within 7–12 business days after processing. You'll get a tracking link by email as soon as your order ships.
What's your return policy?

If something isn't right, reach out within 30 days of delivery and we'll help sort a return or exchange.
How do I pick the right size for the Anxiety Comfort Vest or Pet Carrier Tote?

Check the size guide on each product page — it lists chest, neck, and weight ranges so you can match it to your pet before ordering.
Are your products safe for both cats and dogs?

Yes — each product page notes which pets it's designed for. Materials are chosen to be gentle and safe for everyday use.
How can I track my order?

Once your order ships, you'll receive a tracking number by email so you can follow it the whole way.

Product help

Need help choosing the right size or product? We’re happy to guide you.

Order support

Questions about your order, delivery, or tracking? Send us a message.

Care questions

Need tips for using your Fluff & Care essentials? We’ll help you get started.