Terms of service

Overview

Welcome to Fluff & Care.

The terms “we,” “us,” and “our” refer to Fluff & Care. Fluff & Care operates this website and online store, including all related information, content, features, products, and services, to provide you with a curated shopping experience for pet essentials.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase from our store.

Section 1 — Online Store Terms

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this website under your supervision.

You agree not to use our products, website, or services for any unlawful or unauthorized purpose.

Section 2 — Our Products

We do our best to display our products as accurately as possible. However, product colors, textures, sizes, and appearance may vary slightly depending on your device screen, lighting, and product batch.

Fluff & Care products are designed for everyday pet care, comfort, and grooming. They are not intended to diagnose, treat, or cure any medical, behavioral, or veterinary condition.

Please always supervise your pet when using pet products, especially lick mats, grooming tools, wearable items, or comfort products. Discontinue use if the product becomes damaged or if your pet shows signs of discomfort.

We reserve the right to update, modify, or discontinue any product at any time without notice.

Section 3 — Orders

When you place an order with Fluff & Care, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation email. This does not guarantee that your order has been fully processed or shipped.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including in cases of suspected fraud, incorrect pricing, product availability issues, or incorrect customer information.

Please review your order carefully before submitting it, including product size, color, quantity, and shipping address.

Once an order has been processed or shipped, we may no longer be able to cancel or make changes to it.

Section 4 — Prices and Payment

All prices are listed in the currency shown at checkout.

Prices, promotions, discounts, and product availability may change at any time without notice.

You agree to provide complete and accurate billing, shipping, and payment information when placing an order.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Section 5 — Shipping and Delivery

Our products are shipped through our fulfillment partner.

Order processing and delivery times are estimates only and may vary depending on your location, product availability, carrier delays, customs processing, holidays, or other circumstances outside our control.

Once your order has been shipped, you will receive tracking information when available.

Fluff & Care is not responsible for delays caused by shipping carriers, customs, incorrect shipping information, or events outside our control.

Please make sure your shipping address is complete and correct before placing your order. If an incorrect address is provided at checkout, we may not be able to change it once the order has been processed or shipped.

For more details, please review our Shipping Policy.

Section 6 — Refunds, Returns, and Exchanges

Because our products are shipped through a fulfillment partner, we do not accept returns or exchanges for change of mind, wrong size selection, wrong color selection, products that have been used, or products your pet does not like or use.

We only offer a refund or replacement when an item arrives:

Damaged
Incorrect
Missing

To request help with a damaged, incorrect, or missing item, please contact us within 30 days of delivery with your order number, a clear photo or video of the issue, and a short description of what happened.

Approved refunds will be issued back to the original payment method.

For full details, please review our Refund Policy.

Section 7 — Product Use and Pet Safety

You are responsible for choosing the correct product, size, and use for your pet.

For wearable products, please measure your pet carefully before placing an order. If your pet is between sizes, we recommend checking the size guide or contacting us before purchasing.

For grooming products, always use gently and avoid sensitive areas such as the eyes, ears, nose, and irritated skin.

For lick mats or feeding products, always supervise your pet during use and remove the product if it becomes damaged.

Fluff & Care is not responsible for injury, discomfort, misuse, or damage caused by incorrect product use, lack of supervision, wrong sizing, or use that does not follow product guidance.

Section 8 — Intellectual Property

All content on this website, including our brand name, logo, images, graphics, product descriptions, design, layout, and text, belongs to Fluff & Care or our content providers.

You may not copy, reproduce, distribute, modify, or use any content from our website without our written permission.

Section 9 — Third-Party Tools and Links

Our website may include third-party tools, apps, payment processors, shipping tools, tracking links, or external links.

We are not responsible for third-party websites, services, tools, content, or policies. Your use of any third-party service is at your own discretion and risk.

Section 10 — Relationship with Shopify

Our store is powered by Shopify, which provides the platform that allows us to sell our products online.

However, all purchases made through our store are made directly with Fluff & Care. Shopify is not responsible for any product, order, shipping issue, refund decision, or transaction between you and Fluff & Care.

Section 11 — Privacy

Your privacy is important to us. Personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Section 12 — Reviews, Comments, and Feedback

If you submit reviews, comments, photos, feedback, or other content to Fluff & Care, you give us permission to use, reproduce, share, and display that content for business, marketing, and promotional purposes.

You agree that your feedback will not include false, offensive, unlawful, or misleading information.

Section 13 — Errors and Inaccuracies

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, availability, shipping times, or promotions.

We reserve the right to correct any errors, update information, cancel orders, or change product details at any time without prior notice.

Section 14 — Prohibited Uses

You may not use our website or services:

For any unlawful purpose
To violate any laws or regulations
To infringe on our intellectual property rights
To submit false or misleading information
To upload viruses, malware, or harmful code
To spam, phish, scrape, or interfere with the website
To harass, abuse, or harm others
To attempt unauthorized access to our systems

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

Section 15 — Disclaimer of Warranties

Our website and products are provided “as is” and “as available.”

We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

We do not guarantee that any product will meet every individual expectation, pet preference, or specific result.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, Fluff & Care shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to, product misuse, incorrect sizing, shipping delays, carrier issues, allergic reactions, pet behavior, or use of products without supervision.

Section 17 — Indemnification

You agree to indemnify and hold harmless Fluff & Care, Shopify, and our partners, suppliers, contractors, and service providers from any claims, damages, losses, or expenses arising from your breach of these Terms or your misuse of our website, products, or services.